Return & Refund Policy

 

Return and Refund Policy for unwanted goods

Returns

  • Your product needs to be returned within 30 days from date of purchase.
  • To be eligible for a return, your item must be unused and undamaged and in the same condition you recieved it.
  • It must be in its original packaging.
  • Products that have a sealed box/package must still be sealed and undamaged (e.g Printer Cartridges and USB drives)
  • You need to have the receipt or proof of purchase.
  • To start your return process you can go to our "PRODUCT RETURNS" page and complete the form or you can contact us via our "CONTACT US" page. 

Refunds

  • Once we have received your item/product, we will inspect it and acknowledge receipt of your returned item.
  • If your return is approved, we will initiate a refund to you via EFT only for the returned product.

Shipping of returned goods

  • You will be responsible for paying your own shipping costs for returning your item.
  • Shipping costs are non-refundable.

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Return and Refund Policy for Defective Goods

Returns

  • Your product needs to be returned within 7 days from date of purchase.
  • Defective goods can either be replaced or refunded.
  • You need to have the receipt or proof of purchase.
  • Only products with factory defects will be accepted for a refund or replacement
  • To start your return process you can go to our "PRODUCT RETURNS" page and complete the form or you can contact us via our "CONTACT US" page. 

Refunds

  • Once we have received your item/product, we will inspect it and acknowledge receipt of your returned item.
  • If your return is approved, we will initiate a refund to you via EFT only for the returned product.

Shipping of returned goods

  • Collection of the defective goods will be arranged free of charge.

 

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