FAQ

 

 

Do you do the artwork free of charge on rubber stamps?

Yes, we do the artwork free of charge for rubber stamps when purchased from us.

 

Will my shopping cart save if I leave www.mcsofficesupplies.co.za and return later?

Products added to your shopping cart will remain in the cart. If you leave the site and come back later, the cart will appear as you left it.

 

Which payment methods can I use?

You can do an EFT payment or a Cash Deposit.

COD (Cash on Delivery) can only be done where we deliver by using our own delivery vehicles or if you collect from our store.

 

Where do you deliver?

We Deliver in LOCAL areas (Centurion, Midrand and Brooklyn) with our own Delivery Vehicles Free of Charge.

For other parts of South Africa, we make use of Fastway couriers.

 

When can I expect Delivery

Once your order has been successfully processed, it should take 1 to 2 days to be shipped. 

Should a product be out of stock at the supplier, we will inform you – then you can decide to either wait or to be credited/refunded.

 

 Why is there no banking details on online confirmation?

When we receive your online order, we check stock availability and delivery options before we can process your order. 

We will then send you a formal Tax Invoice with our banking details.

 

Do you do bulk discount?

Yes, where possible, we do bulk discounts on most items.  For a quotation on these, please email your request to  info@mcsoffice.co.za

 

Do supply only the products listed on your website?

No, we can source most other products from our suppliers which usually takes about 1 to 3 working days.

 

I forgot my login password, what should I do?

On the account login page, there is a link “Forgotten Password” which you can click and a new password will be generated for you.

 

Can I check my previous orders?

Yes, you can view and access any of your previous orders placed when logged into your account under "Order History".

 

How do I get my VAT number on my invoice when placing an online order?

At the checkout under "step 5: Payment Method" there is an "Add Comments About Your Order" tab where you can supply us with your VAT number.

 

I stay In Centurion. Why don't I have the option of Free Delivery?

When supplying us with your "Delivery Details" under "Region/State" please select the "FREE LOCAL DELIVERY" option to enable Free

Delivery for your account.  Only applicable for Brooklyn, Centurion and Midrand addresses.

However, when we receive your order and you did not select the "FREE LOCAL DELIVERY" Region and a delivery fee has automatically been added, we will remove it from your invoice.

 

Do you keep stock of everything that is listed on your website?

No, we don't keep stock of all items.

 

When I order online and select "pick up from the store" can I come in and collect?

It is advisable you wait for feedback from us regarding your order as we will notify you whether everything is in stock and when your order will be ready for collection. 

 

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